LiveZilla can be installed on almost any webserver including Microsoft Windows Server. However, L...

Yes, LiveZilla uses cookies to save user related details entered in the chat window along with a ...

By default, you will receive enquiries sent through the LiveZilla web interface (the chat window ...

LiveZilla comes with full SSL support.How to activate HTTPS / SSL in your LiveZilla APPPlease edi...

In order to use LiveZilla according to the GDPR rules there are some configurations you can imple...

Most online scripts will only show you active users. That means when a visitor of your website ha...

LiveZilla needs to establish frequent HTTP connections with your webserver in order to receive th...

This is done in order to comply with data privacy regulations and requirements of some countries....

Software Requirements (Server) IIS, Apache, nginx with PHP 5.6 or greater, MySQL 5.7 or greater...

Depending on which LiveZilla functions you intend to use on your website, the doctype used for yo...

Please sign in to our customer section first. You can find older versions under Download Archive ...

Please note that the LiveZilla communication protocol is completely based on HTTP. While HTTP p...

LiveZilla allows you to close chats due to inactivity. Please set this up under:LiveZilla Server ...

Generally speaking, you can use LiveZilla on websites running behind cloudflare. However, if you...

Since LiveZilla version 6.1.X a Lightweight Directory Access Protocol (LDAP) database can be used...

In order to optimize the URLs of the entries in your public Knowledge Base/ FAQ under SEO aspects...

If you like to add additional user accounts (=operators) or groups, please sign on to the LiveZil...

In LiveZilla you have the possibility to setup different languages for your back end (Client, Ope...

Please find the general input configuration under:Server Configuration -> Input FieldsThe foll...

While you can change virtually any text in LiveZilla, the configuration is located in different p...

You can configure any chat or ticket input field to be required or hidden under:User Management -...

LiveZilla is designed to process a huge amount of real-time information and it will always consum...

LiveZilla allows you to send chat transcripts and ticket messages via email to the sender, partic...

You can configure any chat or ticket input field to be required or hidden under:User Management -...

The Company logo can be set up under Server Configuration -> Images. Alternatively, you c...

Generally speaking, there are two different ways to use LiveZilla with multiple websites: Sta...

The real-time translation service is making use of the advanced technology of Google Translate. T...

LiveZilla comes with a powerful Event System that allows you to send chat invitations to website ...

The LiveZilla knowledge base stores information to support your customer communications. Your tea...

Since version 1.1.0 of the LiveZilla desktop apps operators can configure an automatic idle time ...

The LiveZilla Virtual Assistant is a lifelike agent providing an interactive and personal way for...

Since version 1.1.0 of the LiveZilla desktop apps there is an inbuilt screenshot function availab...

All chats are being allocated equally over your operators by default. Allocation will be randomiz...

The website you see when you enter the URI of your LiveZilla Server installation in your webbrows...

All placeholders that exist in LiveZilla and in which section you can deploy them can be found in...

Unfortunately, it's not possible to extend the trial period for technical reasons.However, the fr...

Yes. Please follow these steps: If you haven't done it already, please register in our shop sys...

If possible, please deactivate your licenses on your old LiveZilla server. This can be done unde...

It may take up to 60 minutes time until the first reports will be downloaded.Furthermore, please ...

Once you have bought a license you will find the serial number you need for activation in our Cus...

Please understand that we generally don't send your invoice by email.You can find your invoi...

You probably uploaded the files of the (LiveZilla server) update to the wrong target folder. ...

This article explains how to change your LiveZilla administrator password. For security reasons, ...

In order to set the proper file permissions please connect to your webserver using a common FT...

For technical reasons, it is not possible to reset this configuration through the GUI. Please ...

If you know the correct login you can empty the LiveZilla MySQL table operator_logins to get anot...

The LiveZilla Server uses the default PHP server variable REMOTE_ADDR to retrieve the IP of websi...

For technical reasons, it is not possible to apply these changes through the GUI. Connect to yo...

Please note that it is necessary to integrate the LiveZilla Visitor Monitoring code into all page...

You have accidently disabled your LiveZilla Server or the Wizard was not able to re-activate your...

It's likely that you are trying to upload the LiveZilla Server files into a folder outside of you...

This error is usually caused by one of the following factors:Invalid combination of MySQL user an...

The most frequent reasons for this to happen are the following: 1. You created a filter that pr...

Yes, that's possible. While there's no native integration, you can embed the external LiveZilla ...

LiveZilla allows you to pass visitor related information (like name, email ...) from your website...

LiveZilla provides a simple but powerful validation functionality that allows you to process/vali...

There are two different ways to move your LiveZilla Server installation to a new place, regardles...