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General
Can I install LiveZilla on my ASP.net / Windows Webserver?
LiveZilla can be installed on almost any webserver including Microsoft Windows Server. However, L...
Does LiveZilla use cookies? Can cookies be turned off?
Yes, LiveZilla uses cookies to save user related details entered in the chat window along with a ...
How can I use/configure the LiveZilla Ticket system?
By default, you will receive enquiries sent through the LiveZilla web interface (the chat window ...
How do I enable HTTPS / SSL?
LiveZilla comes with full SSL support.How to activate HTTPS / SSL in your LiveZilla APPPlease edi...
How to use LiveZilla in compliance to the GDPR?
In order to use LiveZilla according to the GDPR rules there are some configurations you can imple...
LiveZilla shows visitors that are on my website for quite a long time. Is that correct?
Most online scripts will only show you active users. That means when a visitor of your website ha...
My AntiVirus software is blocking LiveZilla. Why?
LiveZilla needs to establish frequent HTTP connections with your webserver in order to receive th...
The last octet of all IP's is masked (xxx). Why?
This is done in order to comply with data privacy regulations and requirements of some countries....
What are the hardware / software requirements to use LiveZilla?
Software Requirements (Server) IIS, Apache, nginx with PHP 5.6 or greater, MySQL 5.7 or greater...
What DOCTYPES are supported by LiveZilla?
Depending on which LiveZilla functions you intend to use on your website, the doctype used for yo...
What is a PWA and how can I make use of it?
Starting with 8.0.0.8, LiveZilla ships as a so called PWA (Progressive Web APP). That means LiveZ...
Where can I find older versions of LiveZilla?
Please sign in to our customer section first. You can find older versions under Download Archive ...
Why are taking chat invitations and website pushs so long to appear in the visitors browser?
Please note that the LiveZilla communication protocol is completely based on HTTP. While HTTP p...
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General
How do I enable HTTPS / SSL?
What DOCTYPES are supported by LiveZilla?
How to use LiveZilla in compliance to the GDPR?
How can I use/configure the LiveZilla Ticket system?
Can I install LiveZilla on my ASP.net / Windows Webserver?
Configuration
Can I automatically close chats after X minutes of inactivity?
LiveZilla allows you to close chats due to inactivity. Please set this up under:LiveZilla Server ...
Can I use LiveZilla in combination with cloudflare?
Generally speaking, you can use LiveZilla on websites running behind cloudflare. However, if you...
Does LiveZilla support LDAP?
Since LiveZilla version 6.1.X a Lightweight Directory Access Protocol (LDAP) database can be used...
How can I activate SEO-friendly URLs (mod_rewrite) for my Knowledge Base entries?
In order to optimize the URLs of the entries in your public Knowledge Base/ FAQ under SEO aspects...
How can I add further departments / groups / users / operators?
If you like to add additional user accounts (=operators) or groups, please sign on to the LiveZil...
How can I configure different languages using the Translation-Editor?
In LiveZilla you have the possibility to setup different languages for your back end (Client, Ope...
How can I create custom Chat Login Input Fields?
Please find the general input configuration under:Server Configuration -> Input FieldsThe foll...
How can I edit texts, emails and phrases?
While you can change virtually any text in LiveZilla, the configuration is located in different p...
How can I hide certain Chat/ Ticket Input Fields or make them required?
You can configure any chat or ticket input field to be required or hidden under:User Management -...
How can I optimize LiveZilla's performance?
LiveZilla is designed to process a huge amount of real-time information and it will always consum...
How can I send chat transcripts / ticket messages by email?
LiveZilla allows you to send chat transcripts and ticket messages via email to the sender, partic...
How can I set a certain Chat Input Field as mandatory/required?
You can configure any chat or ticket input field to be required or hidden under:User Management -...
How can I set up my own Company Logo in the Customer's Chat Window?
The Company logo can be set up under Server Configuration -> Images. Alternatively, you c...
How can I use LiveZilla with multiple websites?
Generally speaking, there are two different ways to use LiveZilla with multiple websites: Sta...
How can I use/activate the real-time translation service for chats and tickets?
The real-time translation service is making use of the advanced technology of Google Translate. T...
How do I configure Events in LiveZilla (automatic chat invites, conversions, Google Analytics etc.)?
LiveZilla comes with a powerful Event System that allows you to send chat invitations to website ...
How do I use and configure the LiveZilla Knowledge Base?
The LiveZilla knowledge base stores information to support your customer communications. Your tea...
How to configure idle time for an operator account?
Since version 1.1.0 of the LiveZilla desktop apps operators can configure an automatic idle time ...
How to create a Chat Bot?
The LiveZilla Virtual Assistant is a lifelike agent providing an interactive and personal way for...
How to use the screenshot function in LiveZilla?
Since version 1.1.0 of the LiveZilla desktop apps there is an inbuilt screenshot function availab...
Incoming chats are not allocated equally to my operators
All chats are being allocated equally over your operators by default. Allocation will be randomiz...
There's a website when I open the LiveZilla URI using my browser. Can I delete it?
The website you see when you enter the URI of your LiveZilla Server installation in your webbrows...
Which placeholders are available in LiveZilla?
All placeholders that exist in LiveZilla and in which section you can deploy them can be found in...
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Configuration
How do I configure Events in LiveZilla (automatic chat invites, conversions, Google Analytics etc.)?
How can I create custom Chat Login Input Fields?
How can I hide certain Chat/ Ticket Input Fields or make them required?
How do I use and configure the LiveZilla Knowledge Base?
How can I optimize LiveZilla's performance?
Licensing
Can you extend my free trial period?
Unfortunately, it's not possible to extend the trial period for technical reasons.However, the fr...
Can you provide me with an Invoice/Advice of Payment in advance?
Yes. Please follow these steps: If you haven't done it already, please register in our shop sys...
How can I transfer licenses when I change my hosting company?
If possible, please deactivate your licenses on your old LiveZilla server. This can be done unde...
I can't see any statistics and reports.
It may take up to 60 minutes time until the first reports will be downloaded.Furthermore, please ...
I have bought a LiveZilla license. How can it be activated?
Once you have bought a license you will find the serial number you need for activation in our Cus...
Where can I find my invoice?
Please understand that we generally don't send your invoice by email.You can find your invoi...
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Licensing
I can't see any statistics and reports.
I have bought a LiveZilla license. How can it be activated?
How can I transfer licenses when I change my hosting company?
Can you extend my free trial period?
Can you provide me with an Invoice/Advice of Payment in advance?
Troubleshooting
After updating my LiveZilla installation I am not able to login anymore.
You probably uploaded the files of the (LiveZilla server) update to the wrong target folder. ...
How can I change/reset the administrator password?
This article explains how to change your LiveZilla administrator password. For security reasons, ...
How to set the required file permissions (CHMOD) on my server installation?
In order to set the proper file permissions please connect to your webserver using a common FT...
I accidentally checked "Server requires HTTPS". Now I can't login anymore.
For technical reasons, it is not possible to reset this configuration through the GUI. Please ...
I have entered a wrong combination of username and password and my IP is blocked now.
If you know the correct login you can empty the LiveZilla MySQL table operator_logins to get anot...
LiveZilla Visitor Monitoring shows the same IP for all visitors. Why?
The LiveZilla Server uses the default PHP server variable REMOTE_ADDR to retrieve the IP of websi...
Sometimes I don't hear the chat notification sound, why?
Latest versions of Chrome only play website sounds when the reflecting browser tab is selected. O...
The MySQL authentication has changed. How can I change the LiveZilla MySQL settings?
For technical reasons, it is not possible to apply these changes through the GUI. Connect to yo...
The Realtime Visitor Monitoring does not work. Why?
Please note that it is necessary to integrate the LiveZilla Visitor Monitoring code into all page...
When I try to start a chat I only get the message: This service is currently deactivated
You have accidently disabled your LiveZilla Server or the Wizard was not able to re-activate your...
When trying to upload my server using FTP I receive "permission denied (550)".
It's likely that you are trying to upload the LiveZilla Server files into a folder outside of you...
When trying to validate my database configuration I receive a 1044 / 1045 / 2002 MySQL error.
This error is usually caused by one of the following factors:Invalid combination of MySQL user an...
Why is my Chat Button not visible in my website?
The most frequent reasons for this to happen are the following: 1. You created a filter that pr...
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Troubleshooting
How can I change/reset the administrator password?
Why is my Chat Button not visible in my website?
I accidentally checked "Server requires HTTPS". Now I can't login anymore.
The MySQL authentication has changed. How can I change the LiveZilla MySQL settings?
How to set the required file permissions (CHMOD) on my server installation?
Advanced
Can I integrate the LiveZilla Chat Window into my own Android/IOS/Windows Phone app?
Yes, that's possible. While there's no native integration, you can embed the external LiveZilla ...
How can I pass-thru visitor information?
LiveZilla allows you to pass visitor related information (like name, email ...) from your website...
How can I validate user inputs before granting access to the chat?
LiveZilla provides a simple but powerful validation functionality that allows you to process/vali...
How to migrate my LiveZilla Server Installation to a new webserver?
There are two different ways to move your LiveZilla Server installation to a new place, regardles...
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Advanced
How can I validate user inputs before granting access to the chat?
How can I pass-thru visitor information?
Can I integrate the LiveZilla Chat Window into my own Android/IOS/Windows Phone app?
How to migrate my LiveZilla Server Installation to a new webserver?
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